Our website address is:https://métisseservices.com
Effective date: January 15, 2026
Last updated: January 15, 2026
Métisse Services (“we”, “us”, “our”) operates quality-control services in the textile and denim sector. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you interact with our website, services, or representatives. Please read it carefully. Replace any bracketed placeholders below with your company’s actual contact details.
1. Controller contact information
Controller: Métisse Services
Email: contact@métisseservices.com
Data Protection Officer : Yanis Bouchouka / yanisbouchouka03@gmail.com
2. What personal data we collect
We collect only the personal data necessary to provide our services and maintain client relationships. Typical categories include:
- Contact information: name, company, job title, email address, phone number, postal address.
- Commercial & contractual data: order details, service specifications, invoices, correspondence.
- Technical & usage data: IP address, browser type, device identifiers, cookies, pages visited, form submissions (from website).
- Communications: messages you send us by email, phone, or through contact forms.
- Sensitive data: we do not intentionally collect special categories of personal data (e.g., health, race, religion). If such data is provided accidentally, we will treat it with additional safeguards and, if required, seek consent or delete it.
3. How we collect personal data
- Directly from you when you contact us, request a quote, register for services, or communicate with our team.
- Automatically via our website (cookies and similar technologies).
- From third parties or service providers where relevant (e.g., business directories, payment processors).
4. Why we use personal data (purposes)
We use personal data for the following purposes:
- To provide and manage our quality control services (contracts, inspections, reports).
- To communicate about orders, schedules, invoices and service updates.
- To respond to requests, support inquiries and to improve our services.
- For billing, bookkeeping, tax and legal compliance.
- To send marketing or informational emails where you have consented or when permitted by law.
- To protect our legal rights and detect or prevent fraud or misuse of our services.
- To comply with applicable laws and regulations.
5. Legal basis for processing (where applicable)
- Contractual necessity: processing required to perform a contract with you.
- Consent: where you have given clear consent (e.g., marketing emails, certain cookies). You may withdraw consent at any time.
- Legal obligation: where we must process data to comply with the law.
- Legitimate interests: for administration, security, fraud prevention, and improving our services — balanced against your rights.
6. Cookies and tracking technologies
Our website uses cookies and similar technologies to operate the site, improve user experience, and analyze usage. Types of cookies we use:
- Essential cookies: required for site functionality.
- Performance & analytics cookies: to understand how visitors use the site.
- Functional cookies: remember preferences.
- Marketing cookies: only with your consent.
You can withdraw or manage cookie preferences via the cookie banner/settings on our site or through your browser settings.
7. With whom we share personal data
We may share personal data with:
- Service providers and subcontractors (e.g., hosting providers, analytics, email systems, payment processors) who process data on our behalf.
- Professional advisors (lawyers, accountants) when needed.
- Authorities if required by law, or to respond to lawful requests.
- Business partners or potential buyers in the event of a merger, acquisition, or sale — subject to confidentiality and safeguards.
All third parties are required to use the data only for the purposes we allow and to maintain appropriate security.
8. International transfers
Data may be transferred to countries outside the European Economic Area (EEA) or your country of residence. When we do, we ensure appropriate safeguards (standard contractual clauses, adequacy decisions, or other lawful mechanisms) to protect your data. Contact us for details about specific transfers.
9. Data retention
We retain personal data only as long as necessary for the purposes described (contract performance, legal obligations, legitimate business needs). Typical retention periods:
- Contracts, invoices, and accounting records: as required by local tax and accounting laws (commonly 5–10 years).
- Client communications and project records: for the duration of the business relationship + a reasonable period thereafter.
- Marketing consents: until withdrawn.
If you want a specific retention period shortened, contact us (see section 13).
10. Security
We implement appropriate technical and organizational measures to protect personal data against accidental loss, unauthorized access, disclosure or alteration. These measures are proportionate to the sensitivity of the data we hold. However, no system is perfectly secure — if a breach affecting your personal data occurs, we will follow applicable notification rules.
11. Your rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: request a copy of the data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of data where it is no longer needed or you withdraw consent (subject to legal exceptions).
- Restriction of processing: ask us to limit how we use your data.
- Data portability: receive your data in a structured, machine-readable format (where applicable).
- Object: object to processing based on legitimate interests or direct marketing.
- Withdraw consent: where processing is based on consent.
- Lodge a complaint: with your local supervisory authority (for residents of the EU/EEA, this would be your country’s data protection authority).
To exercise any right, contact us at privacy@metisseservices.com (or the address above). We may request identity verification before fulfilling requests.
12. Children
Our services are intended for business clients and adults. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, contact us and we will delete it promptly.
13. Changes to this policy
We may update this Privacy Policy from time to time. If changes are material, we will post a prominent notice on our website and update the “Last updated” date. Continued use of our services after changes means you accept the updated policy.
14. Contact & complaints
For questions, requests, or complaints about this policy or our privacy practices, contact:
Email: contact@metisseservices.com
If you are in the EU/EEA and believe your rights are not respected, you can also lodge a complaint with your national data protection authority.
15. Additional notes (optional sections you may add)
- CCPA/California residents: If you have customers in California, consider adding a CCPA section describing consumer rights (right to know, delete, opt-out of sale, nondiscrimination).
- Industry-specific data: If you process supplier or factory employee data on behalf of clients, clarify roles (controller vs. processor).
- DPO details & legal bases: add explicit legal-basis table and technical descriptions if required by your local regulator.